Frontier Airlines Customer Service


Frontier Airlines Customer Service has gained worldwide recognition for the exceptional quality of service provided to its customers in quick time. The various characteristics of the customer service of the airline can be classified as – lowest fare, online bookings, efficient baggage delivery, pre-boarding assistance, travel assistance for minors, much required assistance for passengers with special needs and many more.

The lowest published fares for Economy class are available for online booking or bookings made through the Reservation department of the airline. A passenger is allowed to cancel his ticket and avail full refund up to 24 hours after purchasing the ticket. Frontier Airlines Customer Service executives ensure that checked baggages are available on the conveyor belts soon after the flight arrives at the destination. Otherwise, a baggage claim can be lodged at the ticket counter. A service agent will update you when the baggage is available. Or else, the airline will reimburse the amount paid by you as fees for the checked-in baggage.

Passengers with special needs and minors are given special assistance by the service agents. Wheelchairs are provided at the airport for boarding and deboarding the flight. Electric carts are provided for elderly passenger. Medical assistance is provided on the flight as well as in the airport. Frontier Airlines Customer Service executives ensure supervision of unaccompanied minors throughout the journey. Children falling in the age group of 5-15 travelling on their own get the required assistance. In-flight executives, air hostesses are careful about handling minors and offer a complimentary beverage and snack for them.

frontier airlines customer service The customer-friendly website of the airline provides essential information about the policies, products and services such as itinerary, ticket cancellation, refund policy, rules of Mileage Program and many others. Information related to changes in flight timings, flight cancellation and many such cases is notified to the customer through email or phone. In the case of a flight delay or cancellation, Frontier Airlines Customer Service agents make regular announcements after an interval of fifteen minutes at the gate and on the aircraft. If a ticket has been purchased through an agent, the transitions will be informed to the agent accordingly. In case, an itinerary is changed and the passenger does not wish to travel with a new flight, the airline will refund the full amount of unused fare such as fees for assignment of a seat and baggage fees. If there is a delay due to diversion, essential needs such as food, water, restroom facilities, security measures as well as medical assistance is provided.

Frontier Airlines Customer Service has an efficient refund policy. If a customer purchases an assigned seat and due to unforeseen circumstances another seat is not available, a refund amount will be paid back to the customer. Once the proper procedure of documentation is completed, the amount will be refunded to the eligible international and domestic customers within 7 working days of receipt of refund request for tickets purchased by credit cards and within 20 days of refund request received for tickets purchased by cash or check. If the concerned passenger does not receive the said amount, he can lodge a complaint to the Customer Relations Department. The airline has a dedicated Department that handles all customer feedback and circulates the information to the concerned departments within the airline. Customer feedback is accepted by mail and email. Complaints are substantially resolved in the order of receiving within 60 days from the date of receipt.

Frontier Airlines Customer Service has a team of dedicated service agents that is efficient, hard working and people-friendly. They are well-known for excellent assistance offered during pre-boarding, in-flight assistance, deplaning as well as during emergency situations.